Customs, duties and taxes
ShopMate does not add any additional levies or surcharges to your shipping costs. However, there are some other charges that you should be aware of.
US
Items valued over USD2,500 will be subject to an additional customs clearance procedure in the US. You will be notified in this instance and provided with a Shippers Export Declaration (SED) form to complete.
Australia
Items equal to or above AUD1000 may be subject to additional duties and taxes upon arrival in Australia. Please be aware when consolidating your packages that duties and taxes are assessed on the combined value of the goods in your package. You will need to refer to the Australian Customs and Border Protection Service website for details.
ShopmMate may also charge the following fees under certain circumstances:
  • Holding Fee for unpaid parcels: A holding fee of AUD2.00 per parcel per day may apply for parcels that are held for more than 21 days from the processed date
  • Penalty Fee for unprocessed parcels: ShopMate may also impose a penalty for unprocessed items belonging to you, which are abandoned at our US facility
  • Repacking Fee for special items: ShopMate may charge for repacking of special or fragile items to ensure safe delivery
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