Shipping Restrictions, Dangerous or Prohibited Items

Shipping restrictions
Items that are considered dangerous or prohibited cannot be imported into Australia using ShopMate. Customs Authorities in both countries employ strict measures to monitor each and every item processed. The list below is not a comprehensive list but a list of common items that are restricted. Before purchasing any item from international sellers we recommend checking with the Customs Authorities. Please click here for Border Protection and click here for Department of Agriculture.


Examples of dangerous or prohibited items:
  • Aerosols
  • Alcoholic products or beverages (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
  • Animal Products and by-products
  • Chemicals
  • Counterfeit goods
  • Drugs
  • e-cigarettes, vaporisers and evape
  • Engine oils / essential oils
  • Flammable and toxic content products
  • Food, Food by-products or perishable items
  • Health Food Products / Supplements / Vitamins
  • Ivory and ivory by-products
  • Fuels, gasoline and gas torches
  • Ink cartridges
  • Lithium ion batteries unless they are installed in a device securely. Such devices must be packed in original manufacturer's packaging to comply with air shipping regulations relevant paperwork must be supplied like MSDS and DG certification
  • Liquids must be non-hazardous and securely packaged
  • Organic Materials 
  • Nail polish/s
  • Perfume or aftershaves
  • Personal effects
  • Pharmaceutical Products
  • Plants & Plant materials and seeds
  • Prescription, Traditional and Natural Medicines
  • Portable battery chargers
  • Precious metals and gemstones
  • Tobacco and Tobacco Products
  • Weapons and firearms - including antique and collectible firearms, parts, tools and accessories
  • Wooden articles and items

    These restrictions are in addition to Australia Post's list of dangerous and prohibited goods, please click here.


What happens to dangerous and prohibited items?
If you order products that are classified dangerous or prohibited and cannot be legally exported from the US to Australia, ShopMate may not return those items to the US merchant or ship them to an alternative address. You should be aware that they are subject to seizure by customs law enforcement authorities who may investigate further.

Once customs has completed their investigation, you will have the option to either:
  • arrange a return to the US merchant, or
  • advise us to dispose of the product

Weight and size restrictions

The maximum weight of a single parcel that can be sent through ShopMate is 22kg.

Individual parcels must not exceed the following dimensions:
  • a maximum girth of 200cm
  • no one side greater than 1.05m in length
  • a dimension greater than 0.25 cubic metres
The formula for working out the girth of your overseas parcel is:
Width + height x 2 = girth

For example: 30cm + 20cm = 50cm x 2 = 100cm girth

In the event that a parcel exceeds our weight or dimension restrictions, you will be notified and given the option to either pay for a return to the US merchant, or alternatively, pay AUD5 to have the item destroyed in the US.


Cold storage shipping
ShopMate does not offer a cold storage shipping solution. Please do not send any perishables or items that may be affected by the change in climate. .
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