Extra cover
Extra Cover is available for items valued up to $5,000.00 AUD. It covers against loss, theft or damage of your parcel while being shipped by Australia Post*.
To buy Extra Cover, simply select it as an additional feature when you pay for your item on ShopMate.

It costs $2.75 AUD (including GST) per $100.00 AUD of your parcel’s value. Please note that the value of your item is determined by its purchase price as detailed on the merchant’s invoice.
Making a claim
To make an Extra Cover claim, you'll need to lodge a claim from within 30 days of shipment of Your Parcel. You may be asked to provide supporting information, a statutory declaration and proof of identity.


Claim forms are available at participating Post Offices.

By law from 1 July 2018, Australia Post will be required to collect GST from customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD or less, that customers ship into Australia using ShopMate.

From 1 July 2018, each time you check out a ShopMate parcel and declare the value of the goods, you will be asked to provide payment for your ShopMate shipping and the applicable GST all in the same transaction.
The rate of GST is 10%.

GST will be payable on:

  • The value of the item(s) you are shipping into Australia via ShopMate including any shipping fees or local taxes paid to the USA retailer, and
  • The value of the ShopMate shipping and service fee (including Extra Cover if applicable)
*Available for selected postal items only. International cover starts from $2.75 AUD (including GST) per $100 AUD of your item's value, up to a maximum cover of $5,000 AUD. Extra Cover is in addition to your rights under the Australian Consumer Law. Terms and conditions apply, see auspost.com.au/terms-conditions.


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