Shipping rates
Our ShopMate shipping rates are made up of:
  • A $25.25 AUD base shipping rate per parcel
  • Plus $5.45 AUD weight rate per 500g
  • Plus GST on the value of the good(s) including any shipping fees or local taxes paid to the USA retailer and on the ShopMate shipping and service fees

All prices shown include GST. The minimum chargeable weight for all ShopMate parcels is 500g, with 500g increments thereafter.

The chargeable weight of your parcel will be based on the greater of its actual weight or cubic weight (charged in 500g increments).

Example product Base Shipping Rate (AUD) including GST Weight Rate (AUD) including GST GST on Value of Good (AUD) Total (AUD) including GST
Weight: 500g
$25.25 $5.45 $5.00 $35.70
Pair of women's shoes
$25.25 $16.35 $5.00 $46.60
Women’s handbag
$25.25 $21.80 $8.00 $55.05
Sleeping Bag
$25.25 $32.70 $8.00 $65.95
GST: By law from 1 July 2018, Australia Post will be required to collect GST from customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD or less, that customers ship into Australia using ShopMate.

From 1 July 2018, each time you check out a ShopMate parcel and declare the value of the goods, you will be asked to provide payment for your ShopMate shipping and the applicable GST all in the same transaction^.
The rate of GST is 10%.

GST will be payable on:
  • The value of the item(s) you are shipping into Australia via ShopMate including any shipping fees or local taxes paid to the USA retailer, and
  • The value of the ShopMate shipping and service fee (including Extra Cover if applicable)
Consolidation service: If your parcels are from the same USA retailer, you can get cost savings from consolidation to ship them as one consolidated parcel.

Bundling discount: If your parcels are from different USA retailers, you can still get savings to ship them at the same time. When you checkout multiple parcels at the same time on ShopMate, your first parcel will be charged the full shipping costs, but we will offer you a discount of $8.25 AUD (including GST) on each subsequent parcel. Consolidated boxes are not eligible for bundling discount and will not be counted as first or subsequent parcels for bundling discount.


Once your shopping arrives at your US address, we’ll let you know what the shipping charges to Australia will be. You can pay with Visa or MasterCard.
If you would like to work out the shipping cost yourself, simply use our shipping calculator or you can calculate the cubic weight of your parcel by following these steps:
Calculating the cubic weight of your parcel
1. Measure your parcel
The images below show you how to measure regular and irregular shaped parcels, and satchels.
Handy tip: When measuring the length and width of your parcel, always use the maximum points.
2. Cube your parcel
The cubic weight is the parcel's volume in cubic centimetres, divided by 6,000. To work this out, use the formula below:
Height x length x width ÷ 6,000 = cubic weight

For example: 50cm X 30cm X 40cm
= 60,000cm3 ÷ 6,000
= 10kg cubic weight

If the actual weight of your parcel is 9kg but the cubic weight is 10kg, we'll charge you the cubic weight because it is greater. But if the parcel's actual weight is 16kg, we'll charge you the actual weight because it is greater than the cubic weight of 10kg.
Maximum weight and dimensions
The maximum weight of a single parcel that can be sent through ShopMate is 22kg. Individual parcels must not exceed the following dimensions:
  • a maximum girth of 200cm
  • no one side greater than 1.05m in length
  • a dimension greater than 0.25 cubic metres
The formula for working out the girth of your overseas parcel is:
Width + height x 2 = girth
For example: 30cm + 20cm
= 50cm x 2
= 100cm girth

In the event that a parcel exceeds our weight or dimension restrictions, you will be notified and given the option to either pay for a return to the US merchant, or alternatively, pay $5 AUD to have the item destroyed in the US.
Extra cover
Extra Cover is available to items valued up to $5,000 AUD. It covers against loss, theft or damage of your parcel while being shipped by Australia Post*.

To buy Extra Cover, simply select it as an additional feature when you pay for your item on ShopMate.

It costs $2.75 AUD (including GST) per $100.00 AUD of your parcel’s value. Please note that the value of your item is determined by its purchase price as detailed on the merchant’s invoice.


Making a claim
To make an Extra Cover claim, you'll need to lodge a claim form within 30 days of shipment of Your Parcel. You may be asked to provide supporting information, a statutory declaration and proof of identity. Claim forms are available at participating Post Offices.

^An additional administrative and processing charge of $AUD 55.00 will be imposed if your USA retailer invoice isn’t submitted, and/or if the declared value is not accurate. For more information click here. *Available for selected postal items only. International cover starts from $2.75 (including GST) per $100 AUD of your item's value, up to a maximum cover of $5,000 AUD. Extra Cover is in addition to your rights under the Australian Consumer Law. Terms and conditions apply, see
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