Shipping rates
International shipping rates are A$22.95 per parcel, plus A$4.95 per 500g. The minimum chargeable weight is 500g, with 500g increments thereafter. The chargeable weight of your parcel will be based on the greater of its actual weight or cubic weight (charged in 500g increments).
Example product Base rate (AUD) Weight rate (AUD) Total (AUD)
Weight: 500g
$22.95 $4.95 $27.90
Pair of women's shoes
$22.95 $14.85 $37.80
Women’s handbag
$22.95 $19.80 $42.75
Sleeping Bag
$22.95 $29.70 $52.65
Bundling discount: If your parcels arrive and you pay for them on the same day, then your first parcel will be charged the full shipping costs and we will offer you a discount of AUD10.00 on each subsequent parcel.


Once your shopping arrives at your US address, we’ll let you know what the shipping charges to Australia will be. You can pay with Visa or MasterCard.
If you would like to work out the shipping cost yourself, simply use our shipping calculator or you can calculate the cubic weight of your parcel by following these steps:
Calculating the cubic weight of your parcel
1. Measure your parcel
The images below show you how to measure regular and irregular shaped parcels, and satchels.
Handy tip: When measuring the length and width of your parcel, always use the maximum points.
2. Cube your parcel
The cubic weight is the parcel's volume in cubic centimetres, divided by 6,000. To work this out, use the formula below:
Height x length x width ÷ 6,000 = cubic weight

For example: 50cm X 30cm X 40cm
= 60,000cm3 ÷ 6,000
= 10kg cubic weight

If the actual weight of your parcel is 9kg but the cubic weight is 10kg, we'll charge you the cubic weight because it is greater. But if the parcel's actual weight is 16kg, we'll charge you the actual weight because it is greater than the cubic weight of 10kg.
Maximum weight and dimensions
The maximum weight of a single parcel that can be sent through ShopMate is 22kg. Individual parcels must not exceed the following dimensions:
  • a maximum girth of 200cm
  • no one side greater than 1.05m in length
  • a dimension greater than 0.25 cubic metres
The formula for working out the girth of your overseas parcel is:
Width + height x 2 = girth
For example: 30cm + 20cm
= 50cm x 2
= 100cm girth

In the event that a parcel exceeds our weight or dimension restrictions, you will be notified and given the option to either pay for a return to the US merchant, or alternatively, pay AUD5 to have the item destroyed in the US.
It may be possible to reduce your shipping costs if your parcel can be repacked to reduce its volumetric size. A small fee of AUD $5 will apply for this service.

When your parcel arrives at our US warehouse, it will be assessed to see if it can be repacked in new packaging. This is done by comparing the difference between the parcel's volumetric weight and its actual weight. If the difference is greater than 2kg, the parcel will be repacked in more appropriate packaging.
Parcels will not be repacked in new packaging if:
  • they do not have a weight difference greater than 2 kg
  • they contain protective manufacturer's packaging e.g. styrofoam
  • they are in manufacturer's branded packaging e.g. shoe boxes
If your parcel contains sensitive, fragile or unusually shaped items, it may be necessary to repack it prior to shipping. You’ll be advised of the cost for this service on a case-by-case basis.

Repacking is done at ShopMate’s discretion. We will only repack when necessary and when the safety of the package will not be compromised. At this stage, you will not be able to choose whether or not to have your parcel repacked.
Extra charges
ShopMate does not add any additional levies or surcharges to your shipping costs. However, there are some other charges that you should be aware of.

Items valued over USD2,500 will be subject to an additional customs clearance procedure in the US. You will be notified in this instance and provided with a Shippers Export Declaration (SED) form to complete.

Items equal to or above AUD1000 may be subject to additional duties and taxes upon arrival in Australia. You will need to refer to the Australian Customs and Border Protection Service website for details.

ShopMate may also charge the following fees under certain circumstances:
  • Holding Fee for unpaid parcels: A holding fee of AUD2.00 per parcel per day may apply for parcels that are held for more than 21 days from the processed date
  • Penalty Fee for unprocessed parcels: ShopMate may also impose a penalty for unprocessed items belonging to you, which are abandoned at our US facility
  • Repacking Fee for special items: ShopMate may charge for repacking of special or fragile items to ensure safe delivery
  • AQIS Held Fee for special items: ShopMate may charge a fee of AUD85.00 to have the documents reviewed and assessed by Australian Quarantine.
  • Items requiring Australian Quarantine and Inspection Service (AQIS): Should your consignment require inspection in Australia, ShopMate may charge a fee of AUD250.00 per parcel. This fee comprises of the document assessment fee along with Inspection at a Quarantine approved premise.
  • Additional Clearance fee for high value items: ShopMate may charge an additional clearance fee of AUD183 for high value items over AUD1000
Extra cover
Items sent via ShopMate are not automatically covered for loss or damage. However, Extra Cover is available to items valued up to AUD5,000.00. It covers against loss, theft or damage of your parcel while being shipped by Australia Post*.

To buy Extra Cover, simply select it as an additional feature when you pay for your item on ShopMate.

It costs only AUD2.50 per AUD100.00 of your parcel’s value. Please note that the value of your item is determined by its purchase price as detailed on the merchant’s invoice.


Making a claim


To make an Extra Cover claim, you'll need to lodge a claim form within 20 days of shipment of Your Parcel.  You may be asked to provide supporting information, a statutory declaration and proof of identity. Claim forms are available at all post offices.


*Terms and conditions apply
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