How ShopMate works
Create an account
Create an Australia Post account to receive your free ShopMate address in the US. Verify your details in your confirmation email and you're ready to go.


If you have an existing Australia Post Customer Number (APCN), log in with your APCN details to get started.

Shop to your heart’s content! Now you can buy items from US sites that only ship to US addresses. At the checkout, just use your ShopMate address for delivery.

You can shop at any US store that will accept your payment and ship to your ShopMate address.

Remember to check our list of dangerous and prohibited items before you buy.

Declare & Pay
Once your shopping has arrived at our US warehouse, it will take 1-2 business days to be inspected and assigned to you. We'll send you an email to notify you when it’s ready to go.

If you’re sending more than one package from the US to Australia on the same day, we’ll give you a “bundling” discount.
We’ll aim to do everything we can to get your shopping to you within 5 - 8 business days of your shipping costs being paid. Once your shopping leaves the US, you’ll be able to track its progress with ShopMate’s tracking tool.

When it arrives on our shores, your delivery address can be updated through Australia Post’s “My Deliveries".

Won't be home on the expected delivery day? Use a Parcel Locker and simply collect at your convenience!
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