How ShopMate works

ShopMate is your best American parcel-forwarding friend
and works in 4 easy steps:

Sign up for free
Shop with a USA address
Ship your package home

Check out this video for a step by step guide

Sign up for free
Creating an account is easy—click “Sign up free” below to complete registration. Once you verify your account by following the instructions in your email confirmation, you can now login to your account and manage your personal information and delivery address here in Australia.

There is no cost to setup a new account, you will only need to pay for delivery fees when using ShopMate parcel-forwarding service.

NOTE: If you have a MyPost account or an Australia Post Customer Number (APCN), you do not need to create a new account. Simply login with your registered credentials to activate your ShopMate account.
Shop with a USA address
Now you’re ready to start shopping some of the best deals and trends in America with a USA shipping address!

To find your ShopMate USA address, login to your account and click on the “My addresses” tab. In this section you will also need to add a local delivery address so we can forward your parcel home to Australia.

Shop smart
Shipping restrictions: Learn what items you can and can’t ship home to Australia with ShopMate. Make sure to check out our list of shipping restrictions before you start purchasing online.

Shipping calculator: Get an estimate of how much it will cost to ship your parcel home by using our shipping calculator.

US Customs: Items valued over $2,500 USD will be subject to an additional customs clearance procedure in the USA, and in this instance ShopMate will provide you with a Shipper’s Export Declaration Form (SED) to complete.

Additional taxes: Items valued over $1,000 AUD may be subject to additional duties and taxes upon arrival in Australia. You will have to pay this either directly to our recommended Customs Broker, appoint your own Customs Broker or engage Australian Customs directly. ShopMate will contact if your item is valued over $1,000 AUD, outlining next steps. For more details, visit the Australian Customs and Border Protection Service website.

GST: By law from 1 July 2018, Australia Post will be required to collect GST from customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD or less, that customers ship into Australia using ShopMate. For more details click here.

Ship your package home
Once your parcel has arrived at our USA ShopMate warehouse, you’ll receive an email from us within 2 business days letting you know it’s time to declare your items for customs and pay to ship your parcel home.
Within 48 hours of providing payment for each ShopMate transaction you’ll need to email Australia Post a copy of the invoice you receive from your USA retailer.

The invoice must include detail of the price of all of the goods which you are sending to Australia via ShopMate and the shipping fees of these products from the USA retailer to the ShopMate USA warehouse.

How to email us your invoice:
  1. Email a copy of the USA retailer invoice to:
  2. Include your first and last name and ShopMate Suite Number in the email subject line.
    • Your suite number is the second address line of your ShopMate USA address, this can be found in the “My Addresses” tab once you login to your account.
    • For example: John Smith, Suite SM-2364-5833
A holding fee may apply for parcels that are held for more than 21 days from the processed date.

We'll keep you updated with tracking updates along the way, and you can also check the delivery status in your ShopMate account by clicking the "My tracking" tab.

Shop smart
Bundle & save: If you pay to ship multiple packages home from different USA retailers in the same transaction, you may be eligible for a bundling discount to help you save.
Parcels are normally delivered to you within an estimated 5-8 business days* after dispatch from our ShopMate warehouse with tracking updates available.

*5-8 business day estimated delivery time between metro areas of major cities. Excludes any time in customs and delays due to reasons outside of Australia Post’s control. Specific delivery times will be available online at
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