ShopMate Online Shopping Tips

Overseas shopping tips
With your free ShopMate US address, you’re ready to shop at thousands of online US stores. Enjoy great deals on quality products such as shoes, electronics, fashion items, sporting equipment and more. Here are some tips to help you stay safe when shopping online.


Buy from credible merchants you know and trust

Only shop from US websites that you’re familiar with. Do some research to be confident that the site is reliable and trustworthy. It’s a good idea to read customer testimonials and any blogs that discuss customer experiences with the site. Please note that ShopMate does not guarantee the authenticity or quality of the items you purchase.


Compare prices before buying
Compare prices for similar products before making your purchase. Read reviews to find out if the product you want is worth the purchase price.


Find out if the merchant has a return or refund policy
To protect yourself, always check to see what the merchant’s policy and procedure is for faulty or damaged goods. This is particularly applicable when purchasing electronic goods that may not show any visible signs of fault. Some merchants do not refund after a certain amount of time has passed.


Keep your personal details secure
Do not carelessly publish your personal information like credit card numbers, passwords or account information online. Most US merchants will not ask for sensitive information via email or any other non-secure platform. When entering any personal details online, make sure that the source is secure and protected. Read the privacy disclaimer if you’re not sure.


Thoroughly check your invoice and credit card statement
Go through your final invoice thoroughly before making payment. Review your financial statements regularly to ensure that the correct amount has been deducted from your credit card. Immediately contact your credit card company if you notice any discrepancy.


Is the item allowed for import?
To find out more about what you can and cannot bring into Australia check Australian Border Force website at The Department of Agriculture, Water and The Environment may also need to clear and inspect your goods before they can be delivered to you. Additional charges may apply.
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