Shipping restrictions
Items that are considered dangerous, prohibited or restricted cannot be imported into Australia using ShopMate. Customs Authorities in both countries employ strict measures to monitor each and every item processed. The list below is not a comprehensive list but a list of common items that you cannot send using ShopMate.
Prohibited or restricted items by Australian Border Protection
- Animal products and by-products (finished leather products are acceptable)
- Counterfeit goods
- Drugs
- Ivory and ivory by-products
Items that are explosive, highly flammable, radioactive or otherwise dangerous
- Aerosols
- Chemicals
- Engine oils / essential oils
- Flammable and toxic content products
- Fuels, gasoline and gas torches
- Hazardous or loose liquids
- Ink cartridges
- Lithium ion batteries (unless they are installed in a device securely - such devices must be packed in original manufacturer's packaging to comply with air shipping regulations relevant paperwork must be supplied like MSDS and DG certification)
- Nail polish/s
- Perfume or aftershaves
- Portable battery chargers
ShopMate does not have the license to handle
- Alcoholic products or beverages (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
- e-cigarettes, vaporisers and evape
- Food, food by-products or perishable items
- Supplements / vitamins
- Organic materials
- Personal effects (used items)
- Pharmaceutical products
- Plants & plant materials and seeds
- Prescription, traditional and natural Medicines
- Precious metals and gemstones
- Tobacco and Tobacco Products
- Weapons and firearms - including antique and collectible firearms, parts, tools and accessories
- Wooden articles and items
These restrictions are in addition to Australia Post's list of dangerous and prohibited goods, please click here.
What happens to dangerous and prohibited items?
If you order products that are classified dangerous or prohibited and cannot be legally exported from the US to Australia, ShopMate may not return those items to the US merchant or ship them to an alternative address. You should be aware that they are subject to seizure by customs law enforcement authorities who may investigate further.
Once customs has completed their investigation, you will have the option to either:
Once customs has completed their investigation, you will have the option to either:
- arrange a return to the US merchant, or
- advise us to dispose of the product
Weight and size restrictions
The maximum weight of a single parcel that can be sent through ShopMate is 22kg.
Individual parcels must not exceed the following dimensions:
Individual parcels must not exceed the following dimensions:
- a maximum girth of 200cm
- no one side greater than 1.05m in length
- a dimension greater than 0.25 cubic metres
The formula for working out the girth of your overseas parcel is:
Width + height x 2 = girth
For example: 30cm + 20cm = 50cm x 2 = 100cm girth
In the event that a parcel exceeds our weight or dimension restrictions, you will be notified and given the option to either pay for a return to the US merchant, or alternatively, pay AUD5 to have the item destroyed in the US.
Width + height x 2 = girth
For example: 30cm + 20cm = 50cm x 2 = 100cm girth
In the event that a parcel exceeds our weight or dimension restrictions, you will be notified and given the option to either pay for a return to the US merchant, or alternatively, pay AUD5 to have the item destroyed in the US.
Cold storage shipping
ShopMate does not offer a cold storage shipping solution. Please do not send any perishables or items that may be affected by the change in climate. .
