- Animal products and by-products (finished leather products are acceptable)
- Counterfeit goods
- Prohibited and/or medicinal drugs
- Ivory and ivory by-products
- Aerosols
- Compressed or pressurised gas (including shocks for car, bicycle and outdoor equipment).
- Chemicals
- Engine oils / essential oils
- Flammable and toxic content products
- Fuels, gasoline and gas torches
- Hazardous or loose liquids
- Ink cartridges
- Lithium ion batteries (must be a new device and installed securely in the device - such devices must be packed in original manufacturer's packaging to comply with air shipping regulations relevant paperwork must be supplied like MSDS and DG certification). We unable to ship any used lithium batteries or devices with lithium batteries greater than 100Wh, such as eWheels
- Magnetized Material
- Nail polish/s
- Perfume or aftershaves
- Portable battery chargers (including powercore/powerports which also function as a powerbank)
ShopMate will not handle the following
- Bullion, banknotes and coins
- e-cigarettes, vaporisers and evape
- Food, food by-products or perishable items
- Magazines, catalogues, flyers, circulars
- Supplements / vitamins
- Organic materials
- Personal effects (used items)
- Pharmaceutical products
- Plants & plant materials and seeds
- Prescription, traditional and natural Medicines
- Precious metals and gemstones
- Tobacco and Tobacco Products
- Weapons and firearms - antique and collectible firearms, paintball guns; bb guns, soft air firearms, rifles, handguns, shotguns, muzzle loading firearms, replicas, imitation firearms, (which could include toys), pistols, ammunition, parts, accessories, and all firearm components
- Knives of any kind (except Swiss Army Knife, Kitchen Knives and Multi-tool)
- Wooden articles and items
ShopMate is unable to handle the following items and will be discarded upon arrival due to Local Legislation in Oregon:
- Alcoholic products or beverages (item(s) will be discarded at origin and unable to be processed for returns or redirected to another address)
- Cannabidiol or Tetrahydrocannabinol (THC) products ‘(item(s) will be discarded at origin and unable to be processed for returns or redirected to another address)
Once customs has completed their investigation, you will have the option to either:
- arrange a return to the US merchant, or
- advise us to dispose of the product
Weight and size restrictions
Individual parcels must not exceed the following dimensions:
- a maximum girth of 200cm
- no one side greater than 1.05m in length
- a dimension greater than 0.25 cubic metres
Width + height x 2 = girth
For example: 30cm + 20cm = 50cm x 2 = 100cm girth
In the event that a parcel exceeds our weight or dimension restrictions, you will be notified and given the option to either pay for a return to the US merchant, or alternatively, pay AUD5 to have the item destroyed in the US.